{"id":111217,"date":"2026-08-17T10:30:58","date_gmt":"2026-08-17T08:30:58","guid":{"rendered":"https:\/\/wieneusmarty.de\/?page_id=111217"},"modified":"2026-08-17T10:33:05","modified_gmt":"2026-08-17T08:33:05","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/wieneusmarty.de\/en\/warranty-policy\/","title":{"rendered":"Commercial Warranty Policy (24 Months)"},"content":{"rendered":"
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At\u00a0<\/span>Prime WieNeu<\/span><\/strong>\u00a0, we are so confident in the quality of our refurbishment process that we offer much more than just a statutory warranty. We provide you with a\u00a0<\/span>24-month commercial warranty<\/span><\/strong>, extendable up to\u00a0<\/span>36 months<\/span><\/strong>, which covers all internal components and labour.<\/span><\/p>

This warranty is in addition to your statutory rights and applies to all our refurbished devices: smartphones, laptops, tablets, consoles, electric scooters, etc.<\/span><\/p>

Article 1 \u2013 Warranty duration<\/span><\/h2>

  • Basic warranty<\/span><\/strong>\u00a0:\u00a0<\/span>24 months<\/span><\/strong>\u00a0from the delivery date shown on your receipt.<\/span><\/p><\/li>

  • Extendable warranty<\/span><\/strong>\u00a0: You have the option to extend this protection by\u00a0<\/span>an additional 12 months<\/span><\/strong>\u00a0(for a total of 36 months) by purchasing our warranty extension within\u00a0<\/span>15 days of your purchase<\/span><\/strong>.<\/span><\/p><\/li><\/ul>

    Article 2 \u2013 What we cover (for refurbished items)<\/span><\/h2>

    This warranty covers,\u00a0<\/span>including parts and labour,<\/span><\/strong>all\u00a0<\/span>internal functional defects<\/span><\/strong>\u00a0related to manufacturing faults or premature electronic failure, including:<\/span><\/p>

    • Motherboard, processor, RAM<\/span><\/strong>\u00a0;<\/span><\/p><\/li>

    • Charging ports, audio and video ports<\/span><\/strong>\u00a0;<\/span><\/p><\/li>

    • Display<\/span><\/strong>\u00a0(excluding glass breakage \/ impact): we cover dead pixels, vertical lines, or display malfunctions not caused by impact;<\/span><\/p><\/li>

    • Battery<\/span><\/strong>\u00a0<\/span>(refurbished specific case)<\/span><\/em>\u00a0: we guarantee that the battery retains at least\u00a0<\/span>80% of its original nominal capacity<\/span><\/strong>\u00a0under normal conditions of use. If it falls below this threshold before the end of the 24 months, we will provide a free replacement;<\/span><\/p><\/li>

    • Internal motors and mechanisms<\/span><\/strong>\u00a0(for vacuum cleaners, food processors, electric scooters);<\/span><\/p><\/li>

    • Fans, heat sinks, and cooling systems<\/span><\/strong>.<\/span><\/p><\/li><\/ul>

      Article 3 \u2013 What we do NOT cover (exclusions)<\/span><\/h2>

      In accordance with standard refurbishment practices, the warranty does not apply in the following cases:<\/span><\/p>

      • Cosmetic damage<\/span><\/strong>\u00a0: superficial scratches, minor dents on the casing, wear of coatings (as described in the product condition at the time of purchase);<\/span><\/p><\/li>

      • Glass breakage, cracked or broken screens<\/span><\/strong>\u00a0(unless a hidden defect is proven upon receipt);<\/span><\/p><\/li>

      • Oxidation, water ingress, or any liquid damage<\/span><\/strong>\u00a0(internal moisture test);<\/span><\/p><\/li>

      • Normal wear and tear of consumable parts<\/span><\/strong>\u00a0: belts, filters (vacuum cleaner), blades (shaver\/trimmer), seals;<\/span><\/p><\/li>

      • Software, operating systems, updates<\/span><\/strong>\u00a0: we do not cover software slowdowns or incompatibilities caused by third-party updates (iOS, Android, Windows, MacOS);<\/span><\/p><\/li>

      • Loss or theft<\/span><\/strong>\u00a0of supplied accessories (charger, cable, case).<\/span><\/p><\/li><\/ul>

        Article 4 \u2013 How to activate your warranty (procedure)<\/span><\/h2>

        1. Contact our Customer Service team<\/span><\/strong>\u00a0via your customer account or by email, specifying your order number.<\/span><\/p><\/li>

        2. Briefly describe the malfunction and, if possible, attach a\u00a0<\/span>short video or photo<\/span><\/strong>\u00a0to speed up the diagnosis.<\/span><\/p><\/li>

        3. Our team will send you a\u00a0<\/span>prepaid shipping label<\/span><\/strong>\u00a0for the return of the device.<\/span><\/p><\/li>

        4. Carefully pack the product\u00a0<\/span>without the accessories<\/span><\/strong>\u00a0(unless the fault directly concerns the charger or cable).<\/span><\/p><\/li><\/ol>

          Article 5 \u2013 Repair times and procedures<\/span><\/h2>

          • Upon receipt of your device, our technical workshop will carry out a diagnosis within\u00a0<\/span>48 working hours<\/span><\/strong>.<\/span><\/p><\/li>

          • If the fault is covered, we will proceed with the repair or replacement of the faulty part within an average period of\u00a0<\/span>5 TB 7 working days<\/span><\/strong>\u00a0(depending on component availability).<\/span><\/p><\/li>

          • If the repair is not economically viable, we will offer you a\u00a0<\/span>credit note<\/span><\/strong>\u00a0or a\u00a0<\/span>replacement<\/span><\/strong>\u00a0with a device of the same range and performance level.<\/span><\/p><\/li><\/ul>

            Article 6 \u2013 36-month extension: conditions<\/span><\/h2>

            The warranty extension (from 24 TB 36 months) is valid\u00a0<\/span>only<\/span><\/strong>\u00a0if:<\/span><\/p>

            • It is purchased within 15 days of the invoice date;<\/span><\/p><\/li>

            • The device has never suffered any impact or unauthorised opening prior to the subscription.<\/span><\/p><\/li><\/ul>

              The coverage conditions remain strictly identical to those of the first 24 months.<\/span><\/p>

              Article 7 \u2013 Warranty transfer<\/span><\/h2>

              The commercial warranty is\u00a0<\/span>transferable<\/span><\/strong>\u00a0: if you resell your device within the 24 or 36 months, the new owner benefits from the remaining warranty, provided that we are informed of the change of ownership via a simple email.<\/span><\/p>

              Customer service available<\/span><\/strong> : Monday to Friday, 9am-6pm. We commit to acknowledging receipt of your after-sales request within 4 working hours.<\/span><\/p>

              This commercial warranty does not replace the legal guarantee of conformity or the warranty against hidden defects. These remain fully applicable.<\/span><\/em><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              At\u00a0<\/span>Prime WieNeu<\/span><\/strong><\/p>

              , the reliability of our products is our priority. This is why we provide all our new devices (smartphones, computers, home appliances, audiovisual, small equipment) with a\u00a0<\/span>24-month manufacturer's commercial warranty<\/span><\/strong>, which we apply to\u00a0<\/span>36 months<\/span><\/strong>\u00a0upon simple extension.<\/span><\/p>

              This warranty covers hardware defects occurring during normal domestic use.<\/span><\/p>

              Article 1 \u2013 Warranty duration<\/span><\/h2>

              • Basic warranty<\/span><\/strong>\u00a0:\u00a0<\/span>24 months<\/span><\/strong>\u00a0from the date of delivery.<\/span><\/p><\/li>

              • Optional extension<\/span><\/strong>\u00a0: Extend your peace of mind for up to\u00a0<\/span>36 months<\/span><\/strong>\u00a0by subscribing to our extension option within the\u00a0<\/span>30 days<\/span><\/strong>\u00a0following the purchase (offer valid on the entire catalogue, excluding consumables).<\/span><\/p><\/li><\/ul>

                Article 2 \u2013 What we cover (new products)<\/span><\/h2>

                The warranty covers all\u00a0<\/span>material, manufacturing or design defects<\/span><\/strong>\u00a0affecting the proper functioning of the product, namely:<\/span><\/p>

                • Electronic components<\/span><\/strong>\u00a0(motherboard, processor, memory, internal power supply);<\/span><\/p><\/li>

                • Mechanical systems<\/span><\/strong>\u00a0(food processor motors, air conditioner compressors, optical drive mechanisms);<\/span><\/p><\/li>

                • Screens and panels<\/span><\/strong>\u00a0(excluding impact): stuck pixels, excessive backlight bleeding;<\/span><\/p><\/li>

                • Batteries<\/span><\/strong>\u00a0<\/span>(new condition)<\/span><\/em>\u00a0: the battery is covered against any cell or electronic management (BMS) defects. The\u00a0<\/span>natural loss of capacity<\/span><\/strong>\u00a0due to chemical ageing is not covered, unless it exceeds a 30% loss within the first 12 months (then considered a defect).<\/span><\/p><\/li>

                • Connectors<\/span><\/strong>\u00a0: USB, HDMI, Jack ports, power sockets (excluding damage caused by improper handling).<\/span><\/p><\/li><\/ul>

                  Article 3 \u2013 What we do NOT cover (exclusions)<\/span><\/h2>

                  The following are excluded from this commercial warranty:<\/span><\/p>

                  • Accidental damage<\/span><\/strong>\u00a0: drops, impacts, crushing, liquid, external electrical surges (storms, faulty sockets);<\/span><\/p><\/li>

                  • Normal wear and tear<\/span><\/strong>\u00a0and\u00a0<\/span>consumable parts<\/span><\/strong>\u00a0: water filters, HEPA filters (vacuum cleaners), mower blades, drive belts, seals, nozzles, collection bags, bulbs \/ LEDs (except in the event of mass failure);<\/span><\/p><\/li>

                  • Unauthorised interventions<\/span><\/strong>\u00a0: opening, repair or modification carried out by a third party not approved by our technical department;<\/span><\/p><\/li>

                  • Supplied accessories<\/span><\/strong>\u00a0in addition (unless a defect is proven upon delivery): cables, remote controls, wall mounts;<\/span><\/p><\/li>

                  • Software incompatibilities<\/span><\/strong>\u00a0or the installation of an operating system not intended by the manufacturer.<\/span><\/p><\/li><\/ul>

                    Article 4 \u2013 What to do in the event of a breakdown?<\/span><\/h2>

                    1. Create a support ticket<\/span><\/strong>\u00a0in your customer account. Please provide the order number and the exact model.<\/span><\/p><\/li>

                    2. Our technical support team will guide you through a\u00a0<\/span>pre-diagnosis<\/span><\/strong>\u00a0(reset, basic testing) to avoid unnecessary returns.<\/span><\/p><\/li>

                    3. If the problem persists, we will send you a\u00a0<\/span>prepaid returns label<\/span><\/strong>.<\/span><\/p><\/li>

                    4. Return the product to us\u00a0<\/span>in its original packaging or similar rigid packaging<\/span><\/strong>, ensuring you include a copy of your invoice.<\/span><\/p><\/li><\/ol>

                      Article 5 \u2013 Solutions provided (Repair, Exchange, Credit)<\/span><\/h2>

                      After receipt and diagnosis (within 48 hours):<\/span><\/p>

                      • Option 1 \u2013 Repair<\/span><\/strong>\u00a0: We repair the product using original manufacturer spare parts.<\/span><\/p><\/li>

                      • Option 2 \u2013 Exchange<\/span><\/strong>\u00a0: If the repair takes longer than 15 working days, we will proceed with a replacement or send an equivalent product.<\/span><\/p><\/li>

                      • Option 3 \u2013 Credit\/refund<\/span><\/strong>\u00a0: If the product is no longer available and no alternative is suitable for you, we will provide a full refund of the purchase price (excluding optional express delivery charges).<\/span><\/p><\/li><\/ul>

                        Article 6 \u2013 36-month extension: practical details<\/span><\/h2>

                        • The extension is automatically activated after the 24-month period if you subscribed to the option when placing your order.<\/span><\/p><\/li>

                        • It covers the same risks as the initial warranty, with the express exclusion of the battery (the natural capacity of which is considered stable at 24 months) and wear-and-tear parts.<\/span><\/p><\/li>

                        • An extension certificate will be sent to you by email within 48 hours of your subscription.<\/span><\/p><\/li><\/ul>

                          Article 7 \u2013 Legal warranty and commercial warranty<\/span><\/h2>

                          This commercial warranty is\u00a0<\/span>complementary<\/span><\/strong>\u00a0to the legal warranty of conformity (2 years) and the warranty against hidden defects. In the event of a dispute, legal provisions shall prevail over these terms if they are more favourable to the consumer.<\/span><\/p>

                          Customer service available<\/span><\/strong> : Monday to Friday, 9am-6pm. We commit to acknowledging receipt of your after-sales request within 4 working hours.<\/span><\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                          Chez\u00a0Smaarty \u2013 Electroconnect\u00a0, nous sommes tellement confiants dans la qualit\u00e9 de notre processus de remise \u00e0 neuf que nous offrons<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-111217","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wieneusmarty.de\/en\/wp-json\/wp\/v2\/pages\/111217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wieneusmarty.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wieneusmarty.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wieneusmarty.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wieneusmarty.de\/en\/wp-json\/wp\/v2\/comments?post=111217"}],"version-history":[{"count":0,"href":"https:\/\/wieneusmarty.de\/en\/wp-json\/wp\/v2\/pages\/111217\/revisions"}],"wp:attachment":[{"href":"https:\/\/wieneusmarty.de\/en\/wp-json\/wp\/v2\/media?parent=111217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}